Returns & Exchanges
We want you to feel confident and stylish in every piece from The Collagen Co. If your selection isn't the perfect fit, we offer easy returns on unworn items within 30 days of delivery.
Check Eligibility
Ensure your items are in original condition, unworn, unwashed, and have all original tags still attached.
Start Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Pack and Ship
Print your prepaid shipping label and securely pack your items in the original packaging to prevent damage during transit.
Receive Refund
Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing